Our return policy lasts for 30 days. If 30 days have gone by since your purchase date, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or other written proof of purchase. Send us an email at firstname.lastname@example.org with the receipt or other written proof of purchase and send your item to: Alkaline88®, 14646 N Kierland Blvd, Suite 255, Scottsdale AZ 85254, United States.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment used for the applicable purchase, within fifteen (15) business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your credit card or other method of payment’s most recent statement or transaction history for the credit again..Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange your purchase for the same item, send us an email at firstname.lastname@example.org and send your item to: Alkaline88®, 14646 N Kierland Blvd, Suite 255, Scottsdale AZ 85254, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver as outlined above and he/she will find out about your return.
To return your product, you should mail your product to: Alkaline88®, 14646 N Kierland Blvd, Suite 255, Scottsdale AZ 85254, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping, if applicable, will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.